Frequently Asked Questions
Everything you need to know about shopping with iORA
How can I track my order?
Once your order has been dispatched, you will receive an email and SMS with a unique tracking link to monitor your package's journey in real-time.
What is your return and exchange policy?
We offer a 14-day return and exchange policy for all unworn items with original tags attached. Please note that sales items are final and cannot be returned.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, AMEX), PayPal, and popular digital wallets like Apple Pay and Google Pay.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart as fit can vary between different styles.
Do you offer international shipping?
Yes, iORA ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How should I care for my iORA garments?
To ensure longevity, please follow the specific care instructions on the internal label of each garment. Generally, we recommend cold machine washes and air drying.